The explanations and information provided on this page are intended only as general and high-level information about how to create and understand a Cookie Policy. They are provided solely for general informational purposes and should not be relied upon as legal advice or as a recommendation regarding what you or your organisation should do.

Cookie-related requirements may vary depending on your website, technologies, third-party services, cookies used, and the countries in which your users are located, including the UK, USA, and India. Hawke & Mayura Co. cannot determine in advance the specific cookie practices or legal obligations applicable to your organisation.

We recommend seeking independent legal advice from a qualified professional to help you understand your applicable requirements and assist you in preparing a Cookie Policy appropriate for your website and business.

At Hawke & Mayura Co., we want our customers to feel confident when shopping with us. Our Refund Policy explains when you may request a refund, how we review your request, and how an approved refund will be processed.

We do not charge or process any payment without your consent and authorisation. If you are eligible for a refund and submit a valid request in accordance with this policy, we will process the approved refund to your original payment method.

Once your refund has been approved, we generally process it within 2–3 working days. The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or payment gateway.

We do not charge any separate convenience fee for processing a return or refund. However, where payment gateway, transaction, or processing charges are non-refundable, the applicable amount may be deducted from the refund amount. We will not separately collect such charges from you.

For faster assistance with your refund request, please email Support@hawkeandmayura.com with your order details. All refunds remain subject to applicable consumer protection laws, payment gateway policies, and the specific circumstances of your order. Nothing in this policy is intended to limit or exclude any statutory consumer rights available to you.